Jilievo Privacy Policy — Your Data, Handled with Care

1. Overview

Jilievo takes privacy seriously. When you use the jilievo platform — whether you are browsing, registering, depositing, placing bets, or contacting support — you share certain information with us. This Privacy Policy explains what that information is, how jilievo uses it, and what controls you have over it.

Jilievo collects only the data that is genuinely necessary to operate the platform, process your transactions, verify your identity, and comply with applicable legal and regulatory obligations. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing purposes.

This policy is written in plain language because we want you to actually understand it. If anything is unclear, contact the jilievo support team at [email protected] and we will explain it directly.

2. Data We Collect

The personal data jilievo collects falls into the following categories:

Jilievo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3. How We Collect Your Data

Jilievo collects your personal data through the following means:

• Direct input: Information you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically when you access and use the jilievo platform, including through cookies and similar tracking technologies.
• Third-party providers: Identity verification services, payment processors (such as bKash and Nagad), and fraud prevention partners may share data with jilievo as part of their service delivery.
• Publicly available sources: In limited circumstances, jilievo may verify information against publicly available records for compliance purposes.

4. Why We Use Your Data

Jilievo uses your personal data for specific, legitimate purposes. The table below outlines the main purposes and the legal basis for each:

Jilievo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a clear legal basis to do so.

5. Sharing Your Data

Jilievo does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: bKash, Nagad, and other payment service providers receive the transaction data needed to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive identity documents and verification data to confirm your identity as required by our compliance obligations.
• Fraud prevention and security partners: Data may be shared with fraud detection services to protect the platform and its users from financial crime.
• Regulatory and legal authorities: Jilievo will disclose personal data to government bodies, regulators, or law enforcement agencies when required to do so by law or a valid legal order.
• Technology and infrastructure providers: Hosting, analytics, and platform infrastructure providers may process data on jilievo's behalf under strict data processing agreements.

Jilievo does not share your personal data with advertisers, data brokers, or any third party for their own marketing purposes.

6. Cookies and Tracking Technologies

Jilievo uses cookies and similar technologies to operate the platform, remember your preferences, and understand how users interact with the site. Here is a breakdown of the types of cookies used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits, and display options. Disabling these may affect your experience.
• Analytics cookies: Help jilievo understand which pages and features are most used, how long sessions last, and where users encounter issues. This data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious login attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the jilievo platform. Jilievo does not use third-party advertising cookies or tracking pixels for ad targeting.

7. Data Retention

Jilievo retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for two years from the date of the interaction.
• Technical and usage logs are retained for up to 12 months and then anonymised or deleted.
• Marketing consent records are retained for as long as you remain opted in, plus two years after opt-out for compliance purposes.

When data is no longer required for its original purpose and no legal retention obligation applies, jilievo securely deletes or anonymises it.

8. Security Measures

Jilievo implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilievo platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert on suspicious access patterns or potential data breaches.

While jilievo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

9. Your Rights

You have the following rights in relation to your personal data held by jilievo. To exercise any of these rights, contact the support team with your request and we will respond within a reasonable timeframe:

10. Minors

Jilievo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jilievo or provided personal data to the platform, please contact us immediately at [email protected].

Upon receiving a verified report of a minor's account, jilievo will close the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment source. Jilievo uses age verification checks during registration and KYC to minimise the risk of underage access.

11. Changes to This Policy

Jilievo may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how your data is used, jilievo will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of jilievo after a policy update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how jilievo has handled your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available within your jilievo account after login.
• FAQ: Visit the FAQ page for answers to common questions.

Jilievo aims to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time and will notify you if that is the case.